This talk will introduce the concept of communities for harnessing and sharing knowledge. Communities is one of the most applied tools in Knowledge Management. Common types of communities and their purposes will be explained. Furthermore, the issues and challenges faced by communities at different stages of its maturity will be highlighted. Attendees will also learn about how organisations have used communities for various purposes including a helping centre, development of good practices, co-creation of ideas and learning.
Relator: Prof. Eric TsuiAssociate Director of Knowledge Management and Innovation Research Centre, The Hong Kong Polytechnic University, Hong Kong
Eric Tsui joined Computer Sciences Corporation (CSC) in 1989 after years of academic research in automated knowledge acquisition, natural language processing, case-based reasoning and knowledge engineering tools. His research was supported by grants and scholarships from Arthur Young, Rank Xerox, CSC, Graphic Directions, and the Australian Research Council. He was also a gratis visitor to Microsoft Research in February, 2000. Between August 2000 and January 2005, he assumed the roles of Chief Research Officer, Asia Pacific for CSC as well as Innovation Manager at Australian Mutual Provident (AMP) and Maybank, two strategic outsourcing accounts at CSC in Asia Pacific region. Eric was responsible for strategic research, knowledge brokering (between CSC and the clients), innovation management and university-industry collaborations. During his tenure at CSC, he made significant contributions to CSC’s expert systems products, applied research and innovation programmes. His research areas are on knowledge management technologies, portal engineering, cloud knowledge services, and blended learning.